Ordering, Payment, Delivery and Refund Information

Ordering and Payment

Please use the buttons below to order your kit of choice – all payments are handled through PayPal. Please note, you MUST include your address with your order.

On request you can also pay by bank transfer, cheque or postal order. Please get in contact with us at orders@btsireland.com to arrange this.

Delivery

Once we have received your payment, your kit will be posted to you within 1-2 working days. Your kit contains all the materials necessary for sampling and safely sending the sample to the lab. It includes easy to follow step by step instructions for the whole process. Our courier DHL will pick up the sample from anywhere in the Republic of Ireland (other locations may be available on request), and they will safely ship all samples over to our laboratory in Germany (EU law forbids biological samples being sent by Air Mail). 

What happens when the results are ready?

The results will normally be ready within a fortnight after sending it off with the courier. You will receive your results via password encrypted files attached to an email. They contain a lab report (Table of results and normal ranges) and a letter of explanation (What that means for your health). Only if specifically requested a copy is sent by post. If you feel you want more help, you are welcome to email (or call) us and we will discuss your findings with you. However, because we do not know your medical details, BTS-Ireland is legally not permitted to give you therapy recommendations. On request we can recommend some experienced qualified therapists to you. They can help you than with the right therapy based on the results. Please be aware that those therapists work independent of BTS-Ireland and therefore have to paid separately.

Please enquire if you wish to be referred to a therapist.

Please contact janette@btsireland.com if you wish to be referred to a therapist

Ireland Only

BTS Ireland is a Republic of Ireland service only. If you live outside the Republic of Ireland, not all our terms and conditions can apply. Please contact us to discuss possibilities in Europe. janette@btsireland.com

Refund Policy

If you have paid and ordered a test and you do not want to go ahead with it after all, you can apply for a refund. We will refund your test price fully as long as we have not dispatched your kit. Up to 28 days after your order date (payment received) we refund the full price minus € 20.00 admin fee for each posted test kit. If you cancel your test later than 28 days but before 6 months after the order date, we will refund 50% of your test price. All tests cancelled later than 6 months after the order date cannot be refunded.

Refunds will be paid once you have returned the complete unused kit back to us (At your own cost of the current small packet postage). No refund at all can be paid once you have used the kit, regardless of whether you have sent it or not or if you keep some of the materials.